Refund Policy
The Nutrition Clinic
Our Commitment to You
At The Nutrition Clinic, we are committed to helping you achieve your health and wellness goals. This Refund Policy (the "Policy") outlines the terms under which refunds may be requested for products and services purchased from https://thenutritionclinic.net (the "Site"), owned and operated by Phara J Taylor.
By purchasing any product or service from The Nutrition Clinic, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
By purchasing any product or service from The Nutrition Clinic, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
Nutrition Programs & Packages
Nutrition programs and coaching packages may include reserved appointment time, individualized planning, educational resources, portal access, coaching support, and other services.
If you decide not to continue after purchasing a program or package, please contact us as soon as possible. Refund requests will be considered based on the services and resources already provided.
Any approved refund may be reduced by the value of:
- Consultations or coaching sessions already completed
- Professional time already spent reviewing records, labs, questionnaires, or developing individualized recommendations
- Digital materials, program resources, or services already provided
- Laboratory tests, supplements, or other third-party products that have already been ordered or purchased on your behalf
- Any non-refundable processing or third-party fees, when applicable
Once a program has been substantially delivered or completed, payments are non-refundable.
Insurance-Covered Services
Insurance coverage is determined by your individual health plan and is not guaranteed. Clients are responsible for any deductibles, copayments, coinsurance, non-covered services, or other amounts determined to be their responsibility by their insurance plan.
If an insurance claim is denied or applied to your deductible, this does not automatically qualify the service for a refund.
Refunds for Digital Products
Due to the nature of digital content, the following items are non-refundable once accessed or downloaded:
- Meal plans, recipe guides, and eBooks
- Downloadable PDFs, worksheets, and educational resources
- Pre-recorded video courses and webinars
- Membership access to gated content
If a digital product has not yet been accessed or downloaded, you may request a refund within 7 days of purchase.
Laboratory Testing
Laboratory testing is generally non-refundable once the test has been ordered, processed, shipped, or submitted to the laboratory.
If a laboratory test has not yet been ordered or processed, please contact us promptly. We will determine whether cancellation and a refund are still possible based on the laboratory's policies and any costs already incurred.
Supplements & Products
Supplements and other products purchased through third-party dispensaries or vendors are subject to the return and refund policies of the company fulfilling the order.
The Nutrition Clinic cannot guarantee refunds for products purchased from third-party suppliers.
Subscription Cancellations
If you have a recurring membership or subscription, you may cancel at any time. Cancellations take effect at the end of your current billing cycle, and you will retain access until that date. We do not issue refunds for partial billing periods.
To cancel your subscription, please log in to your account or email us at phara@thenutritionclinic.net.
To cancel your subscription, please log in to your account or email us at phara@thenutritionclinic.net.
How to Request a Refund
To submit a refund request, please email us at phara@thenutritionclinic.net with the following information:
- Your full name and the email address used at purchase
- Order number or receipt
- Product or service purchased
- Reason for the refund request
Approved refunds will be processed within 7–10 business days to the original payment method. You are responsible for monitoring your account to verify receipt of any refund.
Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Gift cards and promotional credits
- Services completed in full
- Opened supplements or consumable products
- Discounted or clearance items
Late or Missing Refunds
If you have not received a refund within the expected timeframe, please first check with your bank or credit card provider, as processing times may vary. If you have completed these steps and still have not received your refund, please contact us at phara@thenutritionclinic.net and we will assist you promptly.
Changes to This Policy
The Nutrition Clinic reserves the right to modify this Refund Policy at any time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our Site and services after changes constitutes your acceptance of the updated Policy.
Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us:
______________________________________
______________________________________
Phara J Taylor
The Nutrition Clinic
phara@thenutritionclinic.net
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Effective Date: Xth day of Month, 20XX
Questions About Our Refund Policy?
Please reach out using the form below and we'll respond as soon as possible.
